Refund Policy

This Refund Policy explains your rights and our procedures regarding refunds for charges made by PDFMadeSimple.

1. Trial Charge

When you start a subscription, you are charged £3.99 for a 7-day trial period. This charge gives you full access to download converted files during the trial. If you cancel before the trial period ends, no further charges will be made. The £3.99 trial charge is non-refundable once you have downloaded one or more files during the trial period.

If you were charged and did not download any files, contact us within 7 days and we will issue a full refund.

2. Monthly Subscription Charges

After the 7-day trial, your subscription renews at £39.99 per month. You may cancel at any time to prevent future charges. Cancellation takes effect at the end of the current billing period — you will retain access until that date.

Monthly subscription charges are generally non-refundable once the billing period has begun, as access to the service has been granted for that period. However, we review refund requests on a case-by-case basis in the following circumstances:

• You were charged after submitting a cancellation request that was not properly processed
• You were charged in error (e.g. duplicate charge)
• There was a technical failure preventing you from accessing the service for the entire billing period

3. How to Request a Refund

To request a refund, email us at support@pdfmadesimple.com with the following information:

• The email address you used when paying
• The date and amount of the charge
• A brief explanation of why you are requesting a refund

Please submit refund requests within 14 days of the charge in question. We aim to respond to all refund requests within 3 business days.

4. Refund Processing

Approved refunds are returned to the original payment method used for the charge. Processing times vary depending on your card issuer but typically take 5–10 business days to appear on your statement.

5. Chargeback Policy

If you believe a charge is unauthorised, please contact us first at support@pdfmadesimple.com before initiating a chargeback with your bank. We will work to resolve the matter quickly. Fraudulent chargebacks may result in being blocked from the service.

6. Cancellation

To cancel your subscription and prevent future charges, visit our Cancel Subscription page or email support@pdfmadesimple.com. Cancellations are effective at the end of the current billing period.

7. Contact

For any questions about billing or refunds, please contact us at support@pdfmadesimple.com. We are happy to help.